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Contact Customer Service
Head over to our Contact page for details.Customer Service FAQ
Orders
How do I place an order?
Do you have a catalog?
Shipping
How will I get confirmation that my order shipped?How long does it take for an order to ship?
What are my shipping options?
Do you ship internationally?
Purchasing
What credit cards do you accept?Is my credit card information secure?
When is my credit card charged?
Returns and Refunds
What is your Return Policy?How long does my refund take?
Wholesale Orders
Can I buy Wholesale?
1. Use the navigation bar or search at the top of the page.
2. Pick your items and click on Add to Cart. You can add and subtract items as needed.
3. When ready to check out, click on shopping cart checkout.
4. You may choose to register to save time on future purchases.
5. Your order will be processed immediately, on our secure servers and you will receive a confirmation via email.
6. If you have any questions please contact us.
Do you have a catalog?
Sorry, we do not have a catalog. Due to the ever changing nature of our product line, we do not maintain a printed catalogue. All in stock items are listed online. Our products are listed on our site only.
How will I get confirmation that my order shipped?
You will receive an email when the order ships showing total amount to be charged. The second email will be updated to show the exact quantities being sent and any changes to shipping charges based on any requests for alternate shipping. This email will also include a tracking number (if available). Note: It is very important that you enter your correct email address. If you mistype your email address, we are not able to send you your order confirmation, tracking number and order shipment confirmation.
How long does it take for an order to ship?
If everything is in stock we will ship within 1 to 3 business days. If items are not in stock, customer service will contact you and ask for your instruction on whether you want to wait, until the order is complete or if you want us to ship as your items.
UPS Ground for most orders. Some packages may be shipped USPS. If you desire 2nd Day Air, please contact customer service ASAP. We cannot accept any responsibility for lost APO, FPO shipments. APO customers are 100% responsible for delivery of the products once they have shipped from our facility.
We currently ship to Canada, Australia, New Zealand, Germany and the UK and within the US including Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, US Territories and APO/FPO addresses.
What credit cards do you accept?
We accept Visa, Mastercard, American Express and Discover cards.
Is my credit card information secure?
Yes, we encrypt all information sent via the Internet, so that data arrives privately and securely at its destination.
When is my credit card charged?
The order and payment information you provide will be sent electronically and is not charged until we have shipped the order.
If you are not completely satisfied with your purchase, return it within 30 days for a full product refund. The item(s) must be shipped back to us and cannot be returned to other Beverly store locations.
Once we have received and processed your return, we will send you an email stating the amount we are crediting your credit card. Please allow 10 business days for us to process your return. It may take up to two credit card statements for your credit to appear.
Yes, no minimums, no special requirements just order what you need in wholesale quantities.
Fabric - If you order a full bolt (usually 12 yards), you will receive a 40% discount.
Notions – If you buy a pack (usually 6 of the identical item), receive a 40% discount.
Please call us at (209) 473-4954 to place a wholesale order.
